Return & Refund Policy

At PAMPALS, we want you to be satisfied with your custom pet products. If you are not happy with your purchase, we offer a 30-day return policy. Please read below for the return and refund process:

• Return Eligibility:

  • Returns are accepted within 30 days of receiving your product.
  • The product must be in unused condition, with all original packaging and tags intact.

• Refund Process:

  • After receiving the returned item and inspecting its condition, we will issue a refund to the original payment method.
  • Refunds are typically processed within 5-7 business days.

• Non-returnable Items: Personalized or custom-made items such as customized pendants, paintings, or furniture cannot be returned unless the item is defective or damaged.

• Return Shipping: Customers are responsible for return shipping fees, except for defective or damaged products.

• Return Address:
  Please send your returns to the following address:
  HUAMIAO
  Building 3, Longhu Tianjie South District, Baoshan, Shanghai, China
  Phone Number: +86 18800128864